Contact information

We're here to help. If you have a question about your order, our products, or any of our policies, please reach out and our team will get back to you as soon as possible.

Customer Support

Email: support@yimicare.com

Website: yimicare.com

We aim to respond to all inquiries within 24-48 hours on business days.

Before You Contact Us

For quick answers, you may also find what you're looking for in one of the following:

• Privacy Policy — how we collect, use, and protect your information
• Terms of Service — the terms that govern your use of our Store
• Shipping Policy — order processing times, delivery estimates, and tracking
• Return and Refund Policy — our 7-day return window and refund process

What to Include in Your Message

To help us assist you as quickly as possible, please include the following details when you contact us:

• Your order number (if your inquiry relates to an order)
• The email address used to place your order
• A brief description of your question or issue, including photos if relevant (e.g., for damaged or incorrect items)

Business Inquiries

For partnership, wholesale, press, or other business inquiries, please email us at support@yimicare.com with details of your request, and our team will direct it to the right person.