Shipping policy

Shipping Policy

Yimicare.com

Effective Date: July 30, 2026

This Shipping Policy explains how Yimicare ("we," "us," or "our") processes, ships, and delivers orders placed on yimicare.com (the "Store"). This policy forms part of our Terms of Service. Please read it carefully before placing an order.

1. Order Processing Time

All orders are processed within 1-3 business days of being placed. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days; we will notify you by email if there is a significant delay beyond this window.

You will receive an email confirmation once your order has been placed, and a separate shipping confirmation with tracking information (where available) once your order has shipped.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are provided at checkout and begin from the date of shipping, not the date of order placement. These are estimates only and are not guaranteed.

2.1 Domestic Shipping

Standard domestic delivery typically takes 3-7 business days after processing, depending on your location and the shipping method selected at checkout.

2.2 International Shipping

We may ship to select international destinations. International delivery typically takes 7-21 business days after processing, depending on the destination, customs processing, and local delivery conditions. International orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the customer and are not included in the item price or shipping cost.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number, where available. Please allow 24-48 hours for tracking information to update after you receive this email. If you have not received tracking information within 5 business days of your shipping confirmation, please contact us at support@yimicare.com.

4. Shipping Delays

While we make every effort to ensure timely delivery, actual delivery times may vary due to factors outside our control, including but not limited to carrier delays, customs processing, severe weather, natural disasters, or other unforeseen circumstances. We are not liable for delays caused by the shipping carrier or customs authorities once an order has left our fulfillment facility.

5. Incorrect or Incomplete Shipping Addresses

Please ensure that your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange reshipment, which may involve an additional shipping charge.

6. Lost, Damaged, or Stolen Packages

If your order arrives damaged, please contact us at support@yimicare.com within 48 hours of delivery, including photos of the damaged item and packaging, so we can resolve the issue promptly. If your tracking information shows your package as delivered but you have not received it, please check with neighbors and your local carrier office before contacting us; we will assist where possible, but we are not responsible for packages confirmed as delivered by the carrier that are lost or stolen after delivery.

7. Order Changes and Cancellations

If you need to change or cancel your order, please contact us at support@yimicare.com as soon as possible. We are only able to make changes or cancellations before an order has been processed for shipping. Once an order has shipped, it cannot be canceled or modified, but you may be eligible for a return under our Refund Policy.

8. Multiple Shipments

If your order contains multiple items, they may be shipped separately or arrive at different times, depending on availability and fulfillment location. You will not be charged extra shipping fees for split shipments of a single order.

9. Returns Due to Shipping Issues

For information on returning an item, including items affected by shipping issues, please refer to our Refund Policy or contact us at support@yimicare.com.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, or operational needs. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about your order or our shipping practices, please contact us at:

Yimicare

Website: yimicare.com

Email: support@yimicare.com