Refund policy

Return and Refund Policy

Yimicare.com

Effective Date: July 30, 2026

This Return and Refund Policy explains your rights and our process if you wish to return a product purchased from yimicare.com (the "Store"), operated by Yimicare ("we," "us," or "our"). This policy forms part of our Terms of Service. Please read it carefully before requesting a return.

1. Return Window

We offer a 7-day return policy. You have 7 calendar days from the date your order is delivered to request a return. If more than 7 days have passed since delivery, unfortunately we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The request is made within 7 days of the delivery date
  • The item is unused, unworn, and in the same condition that you received it
  • The item is in its original packaging, with all tags, accessories, and included materials
  • You provide proof of purchase, such as an order number or receipt

The following items are not eligible for return, except where the item is defective or damaged, or otherwise required by applicable law:

  • Items marked as final sale, clearance, or non-returnable at the time of purchase
  • Personal care, hygiene, or intimate-use items that have been opened or used
  • Gift cards

3. How to Start a Return

To start a return, please contact us at support@yimicare.com with your order number and the reason for your return. If your return is approved, we will provide you with instructions on how and where to send your item, including the return shipping address.

Items sent back to us without first requesting a return will not be accepted.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@yimicare.com within 48 hours of delivery, along with photos of the item and its packaging, so that we can evaluate the issue and correct it as quickly as possible. In these cases, we will cover the cost of return shipping and provide a replacement, exchange, or full refund, at your preference.

5. Return Shipping Costs

Unless the item you received is damaged, defective, or incorrect, you will be responsible for the cost of return shipping. Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping (where applicable) may be deducted from your refund.

We recommend using a trackable shipping method for your return, as we are not responsible for return packages that are lost or damaged in transit.

6. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Original shipping charges are non-refundable, except where the return is due to our error or a defective, damaged, or incorrect item.

7. Late or Missing Refunds

If you haven't received a refund after the timeframe noted above, please first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at support@yimicare.com.

8. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at support@yimicare.com within the 7-day return window. Exchanges are subject to product availability. Where an exchange is not possible, we will process a return and refund instead, subject to the terms of this policy.

9. Order Cancellations

If you wish to cancel your order, please contact us at support@yimicare.com as soon as possible. We can only cancel orders that have not yet been processed for shipping. Once an order has shipped, it cannot be canceled, but you may request a return in accordance with this policy once it is delivered.

10. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about returns or refunds, please contact us at:

Yimicare

Website: yimicare.com

Email: support@yimicare.com